Book a Sugarloaf Key Resort

"As close to all inclusive as you can get without being all inclusive. Great rooms and friendly staff. Pools were beautiful, food and drinks were delicious."

"The Gym was good The breakfast was very good and the staff great. The shuttle was very good to down town Key West. House keeping hit or miss, some days done before 2pm fully stocked other days not clean till 4pm little stock. Bar CO2 for beer draft ran out on Tues still not replaced by Fri"

"Nice place "

"The most unique things about IBIS BAY BEACH RESORT are the rescued tortoise’ and parrots that live on the property. They seem very well taken care of and are a major part of the property! I really wanted to give this resort 5 stars, but just could not. I’ve listed the reasons why I did not below: Advertised as beach front HOWEVER, you cannot swim, dive, snorkel, or even slip your toes in the water. The “beachfront” consists of rocks so sharp, if you take the wrong step or slip and become cut open, it will not be good. Room cleaning staff: I asked for 4 extra pillows, towels, and a blanket. I even left a nice tip in the provided envelope on day 2 of my 6 night stay. I came back to my room, not only to find NO pillows, NO towels, NO blanket had been left behind, however the money I left as a tip was gladly taken. Mind you, this was after I waited at my room before the cleaning personnel were to enter so I can personally ask for the items….layer that evening, I called the front desk and asked for 4 pillows, a couple of bath towels, and a BLANKET. An employee arrived at my door within minutes, I received 2 pillows, 2 towels, and a BED SHEET. Pathway to rooms; Hubby and I tried to have a quiet moment on our well paid for “patio” area. It would have been sweet if other guests were not cutting across our paid area! The employees I’ve dealt with at the front desk were great, I think overall, the resort requires more of a personal touch."

"The hotel is very pricey for the most basic room I got. Overall very clean and nice hotel. I love the shuttle service they provide"

"Perfect place to walk to old town, delightful setting and beautiful rooms. Staff is so helpful and caring. Great hotel!"

"They were lovely. The place was accommodating. The amount of pools gave you so many options."

"The resort exceeded all of my expectations. We had an ocean view suite with gorgeous sunrise views, a comfortable bed, relaxing balcony and huge clean bathroom. All of the staff were kind and helpful. The property was very well maintained. There are a lot of families with small kids, so be prepared for that at pool time. Otherwise, the resort was fairly quiet. You don't hear people in the room next to you. Really nice stay. I would love to return again!"

"Great stay and would stay again. The only issue there was the actual noise from the main road traffic. Nothing else bad to add"