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"Was not told that housekeeping needs to be requested one day in advance. Also that dirty towels were to be left outside not on the bathroom floor thatwas litature that was left in room."

"We stayed at Parrot Key Hotel & Villas during spring break (March 22–26), and overall, my family had a really nice time. My kids absolutely loved it, and the food was a highlight, everything we tried was delicious and definitely added to the experience. That said, there were a few issues that impacted our stay. Our room was noticeably worse for wear and felt a bit run-down, especially compared to my parents’ room, which made the difference in upkeep more apparent. The floors, in particular, were quite dirty and didn’t seem to have been properly cleaned. I requested a room change the day after we arrived and was initially told we would be moved to a similar room. Later, we were told it would be ready after cleaning, but by the afternoon, we were informed that no rooms were actually available. Housekeeping did come by, but the main issue, the floors, remained unresolved. On our final day, valet misplaced our car key, and we had to wait over an hour while it was located. The staff was apologetic, but it was a stressful situation, especially not knowing whether the key had been lost. I also reached out directly to the hotel after our stay to share this feedback but unfortunately never received a response, which was disappointing. Overall, we did make wonderful family memories and enjoyed many aspects of the property, but I do think there’s room for improvement in room maintenance, communication, and follow-up with guests."

"Clean room but cleaning staff was slow to clean, came back to room at 6pm and room still wasn’t cleaned. Pillows are very small but bed was comfortable. Outdoor pool was like a spring break party, with towels, cups and trash everywhere. The outside game area was ripped up on day two and they were working on it for our whole trip, it was definitely a disappointment between the noise and debris all over from the construction. "

"The hotel, pool and marina were lovely! Great for just the two of us but also family and pet friendly. Hourly shuttle into historic Key West is super convenient, golf carts are great for getting around the island. We really enjoyed our stay!"

"Great place highly recommend."

"Great property. Rooms spacious. Pool beautiful. Only minus is it is a ways from the property to my Key West proper, with Uber and Lyft expensive to get there. "

"Food is always delicious in their restaurants. Did not use bar"

"The room was fine, although bed a bit uncomfortable and furniture somewhat old without outlets to charge phone. Overall very good, and has a good location. "

"We loved the location and the rooms. But my favorite was the beds!! OMG i slept so great on these beds. When i got home i called them to find out the manufacturer and model because I'm going to order the same bed for my house lol. Great time highly recommend Key west and the Pier House Resort"