「The room was nice and clean. All we need were there, hair dryer, kitchen utensils, toaster, microwave, and even detergent !! You can use laundry free. Very quiet and convenient location. We will be back again !!」
「Lower bathroom showerhead broken, entire unit stunk of Indian food coming from next door, neighbors making noise every night until early hours, TV not working. we requested some clean towels which did not arrive. lots of traffic noise. Premises not very clean. For what we paid no value at all.」
"I came to Melbourne for my birthday trip. Vammy, the taxi driver, Mr. Sang from the hotel, and Akila from the concierge team prepared a surprise birthday gift in my room to cheer me up after I had an unpleasant experience on the way here (which had nothing to do with the hotel). I was truly touched by their warm hospitality and deeply appreciated the kind gesture. Thank you so much! The room and bathroom were spacious, with large windows offering an amazing view. I highly recommend the Grand Hyatt to everyone. "
