"The location is very convenient for both shopping and sightseeing, as it’s close to the tram stop and Southern Cross Station. The staff were friendly and welcoming, and apart from the bathroom being a bit small, I was very satisfied with my stay."
"I came to Melbourne for my birthday trip. Vammy, the taxi driver, Mr. Sang from the hotel, and Akila from the concierge team prepared a surprise birthday gift in my room to cheer me up after I had an unpleasant experience on the way here (which had nothing to do with the hotel). I was truly touched by their warm hospitality and deeply appreciated the kind gesture. Thank you so much! The room and bathroom were spacious, with large windows offering an amazing view. I highly recommend the Grand Hyatt to everyone. "
