Find hotels near Chadstone Shopping Mall, Melbourne from ￥11,761

"After travelling from Perth to Melb for uni commitments and rushing to make the 5pm check-in deadline (otherwise needing to give a $250 key deposit as the couldn’t “vet” me)-we arrived at our apartment around 7pm to find another group already staying in the room we had been allocated keys to. As three women in an unfamiliar town, this was an extremely uncomfortable and unsafe situation. It is very concerning that two separate groups could be given access to the same apartment. It then took us around 30 minutes to locate an after-hours contact number before management could resolve the issue. After leaving home at 4:30am that morning, finally accessing a room close to 8pm was exhausting and stressful. While another room was provided, the handling of the complaint afterwards was disappointing. When concerns were raised at checkout, staff apologised but couldn’t offer an explanation- a receptionist rolled her eyes at me after the interaction. The seriousness of the incident was minimised as “a small mistake” when management contacted me after I emailed requesting answers, said he staff wouldn’t have meant anything by the eye roll and also said we wouldn’t have entered an unsafe apartment as the screen everyone on checking in (hard to believe as they never met 2/3 of the people staying with me. As someone who had previously recommended the apartments, I no longer would. Safety and customer satisfaction are top of my list when choosing accommodation, neither were met here."

"Basic accommodation. Soft beds thin towels kettle only no toaster or microwave or tissues. Excellent rain shower plenty of power points usb c Connections great bedside lights with usb connection Quiet on Monday and Tuesday night despite main road location. Adjacent hotel food very good. Walking distance to M-City and village cinemas. 10 minute drive to Monash hospital. Good value for money. "

"I was very happy I think better lighting on the after hours swipe to enter would have been easier push/pull door to open. Even other guests found it confusing and staff had to come let us in"

"Exactly as described."

"Late check in never eventuated as no one answered the intercom. Ended up driving two hours back home. Poor"

"Tea and coffee was available "

"Old ratty, noisy tenants, signs of mould in bathroom and fridge"

"Clean, tidy and great communication by staff"

"Excellent facility in every aspect. "