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"A lovely hotel and a really good stay. "

"Best hotel in Karuizawa, best view and best location"

"Onsen was amazing "

"We had a wonderful time staying at the hotel. Hotel provided excellent breakfast, lunch and dinner, free welcome drink. The hot bath was wonderful with views of the river and forest. The room was beautifully decorated. We will definitely want to come back again next year!"

"The building is getting a little old but breakfast is good."

"Pet friendly accommodation. All staff were so kind and very friendly. Clean and location is good."

"Nice place Friendly staff "

"Clean rooms, helpful staff, and breakfast was good with a variety of options."

"The room is a bit too small and is just enough for us to open the luggage. Staff are very helpful and speak good English. There is convenience store nearby."

"Close to the train station (3-5 min walk). Room is tidy and staff are nice."

"Excellent hotel service and scenic frozen lake view, big living room for cooked food and great spa experience"

"Lovely stay within walking distance of local cafes/noodle restaurant and the bird sanctuary forest. Great place to use as a base to get outdoors and explore."