ロックデール ホテル

「Great Customer Service. Christopher was nice and knowledgeable. He also was multitasking. Rooms were Spacious and Clean. What I didn't like, the wait. Waited over an Hour for The Rooms With The Reservation that was paid in full.」

「出張で利用しました。ホテルのフロントで翌日のタクシー予約を頼んだが、当日になってみると手配されていませんでした。再び、タクシー手配を依頼したが、ロビーで1時間も待つ羽目になりました。スケジュールに余裕をもって行動していたが、仕事に遅れていたらと思うとゾッとします。Uberを使うべきでした。」

「Customer service was great. The room was comfortable. Everything was fine for my short overnight stay.」

「We are a party of two. No favorable point at all about the hotel. We checked in shortly after 3pm. First of all, upon entering the room, we noticed a smell of urin, coming from the AC unit. We immediately reported the problem. Hotel clerk said to send a maintenace personnel to the room. No one came. We had to sleep in the foul smell all night without the AC. Also, the bath drained extremely slow. Next morning we made a compalint about the two problems. The hotel clerk at the counter (a...

「Average hotel and average experience. It is a fair way from the airport and very difficult to access without a car (we used an Amtrack, then a bus, then had to walk with luggage for about 8 minutes). It has no restaurant and basic facilities.」

「Had to abruptly interrupt my stay (that was booked by a 3rd party)because of a scheduling conflicts and was professionally and thoroughly taken care of. Faithful and Repeat Customer.」

「Property lost power on my last day @5am.」

「施設としては良いです。部屋も綺麗だし、スタッフも親切でした。しかし、周囲の治安が不安でした。夜は人が居なくて真っ暗です。敢えて日本からボルチモアに観光に行くのであれば、インナーハーバーのホテルの方が安全安心かと思いました。」

「1日目だけ」