Stevenson University

Everything was spot-on!

The room and front desk were great! The housekeeping staff always greeted my family in the hall. If you have to stay near the National Mall then i recommend this location. My only negative is the restaurant. We decided to eat there since we were tired after a long day. We ordered a charcuterie board to snack on in our room; this took 1.5 hours to get to us. When it arrived the meat in one section of the plate was rancid and had to be sat outside the room due to the smell. We went down to the desk to tell them and they assured me that it would not be charged to the room. We then decided to eat in the lobby since it was late and we were tired. I was told at the host stand that there was a 30min wait which was fine, so we gave them our info and sat in front of them in the lobby 20ft away. The staff ignored my family, sat other parties while making us wait for over an hour (till i complained again). They then offered to serve us on a couch without a table which i told them "no." When we received the food it was cold and definitely not worth the money. The bartenders also need to be educated that mixed drinks should actually be mixed and not presented as separate layers of liquour in a glass. Upon check out our invoice still had the charcuterie board charged to us which i had to go back to the front desk. Like i said; the staff from the doormen to the housekeeping are wonderful but the food staff needs improvement.

The room was very spacious, clean and comfortable. We really enjoyed our stay, we felt like home.