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"Yes to both - check in very helpful. Look forward to return."

"Very nice front desk reception, clean room, free upgrade but the main selling point gl me is proximity to departures. You can be there 5 montages leaving the room. "

"Stayed in a superior twin room on the 5th floor, which was clean and comfortable, with a walk-in shower (important because I have mobility issues). It was on the small side but not cramped. The decor seemed to be fairly new and in good shape, of a dark gray neutral sort. Staff on check-in were friendly, quick and helpful. It's a massive hotel that takes huge tour groups, so there were several hordes clumped together in the lobby and in the street area outside; there is also no visible place to sit and relax in the lobby, which is designed to get a lot of people through check-in quickly. I was so glad to find there was express checkout! There are several restaurants in the hotel which I didn't try, and lots of restaurants in the immediate area. Very close to everything in Bloomsbury. There was street noise at night but nothing extreme. "

"Lovely staff!"

"This is a nice hotel in the middle of everything. Lots of shopping, transportation and eating options. Everywhere within a short distance walking, the staff was very courteous and the hotel was clean."

"Room was clean though very small. Early check in was available and concierge to hold bags on check out. Breakfast was good, amenities including gym and pool were nice and clean. Only gripe - check in wanted photo ID and this was not mentioned in prior emails etc so I had none, but of a faff but worked around it in the end "

"Good size room, excellent location "

"The staff was upper friendly and helpful, the hotel was so pretty, loved everything it had to offer and how close it was to everything!"

"Great room, spacious and clean. Excellent location."