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"Large clean room"

"The room was very clean, comfortable bed and a great powerful shower. I slept well and was not disturbed by being on the train side of the building. The staff were really helpful and friendly, not easy in a big busy hotel. Breakfast food was good and great value for London."

"Every time we come to London (4th-5th time here) we stay here at Park Plaza. Always top noch and star rating. Really great place to stay, i unfortunately have to lower the star rating for 2 reasons. One day our room was very poorly cleaned and restocked with coffee and amenities, rubbish cans not lined, etc. The last thing is the greeting from the manager, evey time we have come we usually got a good bottle of wine and a fruit bowl. This time not so. Go a small box of chocolates and a package of dried fruit. Disappointed as a returning customer. Additionally, they yet again changed thier computer system since the last time we were here and of course no pruor customer records were kept. Which is a huge negative as they have zero way if knowing whonis a returning customer and who is not. Therfore this dramatically lowers customer service to us dedicated, returning customers even thou it's every 2 or so years we visit London. Still a good place to stay, down from great. Hopefully thigs go.back to the level.of swevice we are use to when we stay here. "

"Check-in was a bit of a hassle, as there was some kind of issue going on. I waited quite a while. However, the staff was extremely understanding and helpful, and they did their best to get it resolved as soon as possible. In the end I was comfortably checked into my room and the rest of the stay was without any issues at all"

"Really clean, great shower, comfy bed, good value for money, great location. "

"High standard - has been refurbed since my last trip - a few years back. A great hotel - staff also "