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"Poor very poor, better alternatives in London. Incident happened and was poorly handled by staff."

"Very centric"

"Great stay"

"The check-in is tediously long. The rooms are quite warm. The hotel is a little bit rundown, but it’s OK. If you’re expecting vending machines ice machine, machines, laundry anything like that this is not the hotel for you. They also do not have air-conditioning and only some of the rooms have dressers for your clothes. "

"The staff were all pleasant, especially the duty manager, Kieran. There were a few poor service issues which were quickly addressed and more than made up for. Kieran personally came to my room to apologise and suggest a resolution. All the staff we spoke to were lovely, the doorman Martino was great. Breakfast was nice, with both halal sausages & cold meats and pork sausages & bacon offered, catering to most patrons. Views over kensington gardens were awesome. The rooms were in great condition and clean. The location is great, and we ventured out via tube, driving, and walking on various days. I'd happily stay here again, and will do so in the future."

"Good stay for a transfer using Terminsl 5 for departure g. "

"Room was very clean and staff was extremely helpful and kind. "

"Hospitality was very good but we were disappointed to find that a service charge was added to all purchases at the bar that we were not told about. We only realised this when reviewing the receipt. Service charges should be at the customers discretion. There was also a £50 deposit that was asked for on arrival but not clearly explained!! This was taken on my bank card (which worried me for the duration of my stay, as I had paid up front and never use room service or charge to my room) and when I asked for the payment to be reversed, as I checked out, and a receipt for the negative payment I was told this was not possible. I was very disappointed that we are not trusted. Now if I had been asked for a credit to authorise any charges, If added, this would have been fine but to take a £50 deposit, with no explanation, is not on. Very disappointed. Spoilt my stay. 😟"