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Harbour Hotel Richmond

4.0 star property
Travelers indulge in local flavors at the onsite restaurant before finding true relaxation in the tranquil spa environment at this riverside retreat

Choose dates to view prices

Located in Ham, Petersham, and Richmond Riverside, Harbour Hotel Richmond offers a spa retreat with an indoor pool and restaurant. Enjoy meals at The Gate or drinks at the bar. Helpful staff provides dry cleaning/laundry services and assists with booking tours or tickets.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Free WiFi
  • Gym
  • Breakfast available
The current price is ￥22,453
￥26,944 total
includes taxes & fees
Jun 14 - Jun 15

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Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 2:00 AM

Check-out

Check-out before 11:00 AM

Late check-out subject to availability

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

1 child, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room

Rollaway/extra beds are available for GBP 10.0 per night

Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately GBP 20.00 for adults and GBP 20.00 for children
  • Self parking fee: GBP 16.50 per night
  • Rollaway bed fee: GBP 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 3 years old are not allowed in the swimming pool, and guests under 16 years old are only allowed in the swimming pool and fitness facility with adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Frequently asked questions

Does Harbour Hotel Richmond have a pool?

Yes, this property has an indoor pool.

How much does it cost to stay at Harbour Hotel Richmond?

As of May 24, 2026, prices found for a 1-night stay for 2 adults at Harbour Hotel Richmond on Jun 14, 2026 start from ￥22,453, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Harbour Hotel Richmond pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is available for GBP 16.50 per night. Limited spots are available.

What time is check-in at Harbour Hotel Richmond?

Check-in start time: 3:00 PM; Check-in end time: 2:00 AM.

What time is check-out at Harbour Hotel Richmond?

Check-out is at 11:00 AM.

Where is Harbour Hotel Richmond located?

Located in Ham, Petersham and Richmond Riverside, this spa hotel is within a 10-minute walk of Richmond Park and Thames River. Royal Botanic Gardens, Kew and Twickenham Stadium are also within 3 mi (5 km). Richmond Underground Station is 21 minutes by foot and Richmond Station is 21 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

8.4

Very Good

8.8

Cleanliness

8.6

Location

8.4

Staff & service

8.2

Property conditions & facilities
Rating 10 - Excellent. 472 out of 978 reviews
Rating 8 - Good. 273 out of 978 reviews
Rating 6 - Okay. 132 out of 978 reviews
Rating 4 - Poor. 69 out of 978 reviews
Rating 2 - Terrible. 32 out of 978 reviews

Reviews

Verified

10/10 Excellent

Ash

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the spa and rooms
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

HaEun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel with a great spa - will be returning!
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Mason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The spa with the sauna and steam room with the jacuzzi outside was very relaxing
Stayed 1 night in Mar 2026
Verified

6/10 Okay

Mr I

Not up to usual Harbour Hotel standards. Good size room, Food in bar was long delayed, gin provided free of charge but tonic was charged for unlike other Harbour Hotels. Breakfast very good. Bugs crawling around the bathroom. . Reception mixed. Young man was very good but the staff later in the day were not very helpful. .
Stayed 1 night in May 2026
Verified

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, amenities
Clean and beautiful spa 5* from me
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Mary

Liked: Cleanliness, amenities, property conditions & facilities
Overall an excellent stay. Great location and very helpful staff. Would definitely stay again. We were upgraded to a larger room which was lovely and much appreciated.
Stayed 2 nights in Jan 2026
Verified

6/10 Okay

Gillian

Liked: Cleanliness, amenities, property conditions & facilities
The room I had felt cramped with king size bed and had poor lighting. nice bathroom Uninspiring menus Pool looked inviting but I just had a massage on the spa
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, amenities
Amazing stay as per usual. Love it here. Comfortable beds, great spa. Thank you team!
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My most favourite hotel in the UK. Beautiful rooms, amazing spa facilities and the food is delicious! We regularly stay here!
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Lorrainr

Liked: Cleanliness, staff & service, amenities
Welcoming reception, room was clean. Facilities were brilliant. Everywhere very clean.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

M Catherine

Liked: Cleanliness, staff & service, amenities
Clean, spacious, great facilities. Friendly welcoming staff
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, amenities
Friendly and helpful staff, great location. However, car park is a rip off, additional service charge added.
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely room in great hotel.Spa was really good.
Stayed 2 nights in Nov 2025
Verified

6/10 Okay

Katie

Liked: Cleanliness, amenities, property conditions & facilities
The room was absolutely lovely, but I felt nearly all the members of staff were not as attentive as I had hoped for (apart from a very chatty bar man), the food took over an hour for the main course and I felt it was expensive for what it was. The non alcoholic cocktails were not good at all and I noticed other tables were waiting ages for food/drinks etc. The relaxation room was very nice and overall spa facilities were lovely.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities
Receptionist excellent and friendly professional service.
Stayed 1 night in Dec 2025
Verified

8/10 Good

Chris

Liked: Cleanliness, property conditions & facilities
Most of the staff seemed like they wasn’t happy to be there but all in all a really good stay and amazing spa facilities!
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Charles

Liked: Cleanliness, property conditions & facilities
Very nice hotel in a good location
Stayed 3 nights in May 2025
Verified

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely stay at the Richmond Harbour Hotel

Very comfortable bed & Pillows, nice staff, Great bar, very pretty rooms
Stayed 1 night in Jul 2025
Verified

8/10 Good

Morgane

Noisy room, could hear people upstairs, room was also cold and not enough water. Team were friendly though. It would be good if the towels could all be in the bathroom so we did not need to search for them.
Stayed 1 night in Jan 2026
Verified

6/10 Okay

Chris

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Nice room and clean pool and spa facilities. I've stayed here a few times, and unfortunately the main issue continues to be the staff. Aside from the restaurant manager, the service feels consistently cold and unwelcoming. On my most recent visit there were four staff members behind the spa reception desk and not one of them acknowledged me when I entered. The restaurant service was also extremely slow. The reception staff are the same, including the manager, who I believe is an Asian woman. Even though I’ve stayed here multiple times and know my way around, there was no courteous welcome, no information offered, and not even a simple "enjoy your stay." In the end, I couldn't be bothered to deal with the cold service, so I skipped breakfast at the hotel and went elsewhere instead!
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel with staff, location service and spa all amazing.
Stayed 1 night in Mar 2025
Verified

10/10 Excellent

satnam

Liked: Cleanliness, amenities, property conditions & facilities
Spa and rooms where incredibly clean with great facilities.
Stayed 1 night in May 2025
Verified

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay overall
Stayed 1 night in May 2025
Verified

8/10 Good

Murray

Liked: Amenities, property conditions & facilities
The property and facilities are excellent as is the location. The food and service is very slow and very expensive. Breakfast is extremely good, evening meals less so.
Stayed 2 nights in Oct 2025
Verified

8/10 Good

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed our stay, excellent location
Stayed 3 nights in Apr 2024