Find Resorts & Hotels with Spas in Potts Point

"We were extremely disappointed in our stay; I would not have described it as a 5-star experience. The room decor is very tired the blind was broken the overall cleanliness was questionable. Very disappointing stay overall. "

"Didn’t use"

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"I recently stayed at Shangri-La Sydney for 5 nights, and it was a truly memorable experience. The view was breathtaking, the hotel was conveniently located near Sydney’s iconic landmarks, and the Horizon Club free flow as well as the afternoon tea were both excellent."

"Was good"

"The rooms overlook a highway and are not appropriately sound proofed. This is not ideal for those on business staying here. Additionally the beds are extremely hard (more than any hotel I’ve ever stayed in). There were dents and scratches everywhere and the room is insanely tiny. Wouldn’t stay here again "

"Pool access was confusing and I was unable to access it."

"For cruisers out of Sydney this is an amazing location. Five minute walk to ship, close to Opera House, park and shopping. Staff are great, rooms lovely and comfortable."

"We stayed for 4 nights and 5 days and unfortunately, the breakfast experience was consistently disappointing. The menu selection was very poor and repetitive, far below what you would expect from a 5-star hotel. More concerning, however, was the level of service. We were travelling with a baby, and simple requests such as a high chair or baby cutlery were handled extremely slowly, often requiring multiple reminders. This made what should have been an easy dining experience unnecessarily stressful. Basic table service was also lacking. Used plates were not cleared unless we explicitly asked, which is unacceptable for a hotel of this standard. Additionally, it was quite unprofessional to see staff at the entrance wearing wireless earphones and chatting among themselves instead of attending to guests. There was little sense of organisation or attentiveness. Overall, the service at breakfast was far below expectations and significantly impacted our stay. Aside from the location, this hotel does not deliver the level of quality expected for the price."