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"The stay was amazing "

"Excellent stay!"

"Very nice hotel to stay in Hakone."

"Staying at Ten-Yu was one of the highlights of my trip. The surroundings are beautiful and it feels very secluded but still simple to get to the main areas of hakone to explore. The staff were all so friendly and welcoming. The onsens are beautiful and felt like a well deserved treat. Free sparkling wine in the evening was an added bonus (along with free ice creams!). One night was not enough, I really hope to stay again. "

"Hotel very convenient. Staff & service is 5 stars. Carpark need to pay 2000Yen."

"Very close to the train lines. Lots of food options and close to many shops. Highly recommend if you’re headed to Kamakura and Enoshima as it’s a good midway point, direct train lines to both locations. Also easily accessible to Haneda airport with 1 transfer. We did not try their breakfast. "

"Wonderful stay and relaxing"

"Everyone was so welcoming! "

"We had a great experience at this ryokan! They picked us up from the train station and upon arrival at the hotel, a staff member discussed the amenities, use of the onsen and will answer any questions. The ryokan has a small outdoor onsen. Traditional Japanese breakfast and 12 course dinner are included in the room rate. Overall a wonderful stay."