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"We paid for an ocean view room in sorento and got placed infront of a brick wall. So they moved us, to less of a room in the main tower but it had ocean view so I let it be. No fridge in the room anymore, and the soap smells god awful. Then, parking and valet only was $76 a day. Nowhere did it say that when we booked. The actual valet service was really friendly, so that was a plus. There was a nice resistant selection. The pool was nice, but every chair was taken pretty much 24/7 and the pool was closed by 6/6:30. There was also no convenience store. My husband was having a weird allergic reaction after getting in the hot tub, which was gross in itself, then had no convenience store to buy any Benadryl or anything. No store for sunscreen, razors, medication, nothing. We tried to go to the beach one day also and the beach was disgusting. They don’t rake so it smelled awful with layers of seaweed and ocean remnants everywhere. Overall, will probably never come back here again. Way too overpriced for what you actually get. "

"The elevator did not work. We had to carry our luggage up 3 flights of stairs The rooms we extremely worn down. The hallway carpets were filthy. Not a family friendly environment. "

"When issues arise they seem uncaring"

" Muy caro y mal atendido, valet parking carisimo, 57 uss, a 100 mt 20 uss. la pileta es pequena y sin servicios Very expensive and poor service; valet parking is outrageously expensive at $57 USD, compared to $20 USD 100 meters away. The pool is small and has no amenities."

"The room was small and lacked counter space and the decor was substandard. The staff was fabulous. Kind and very helpful. The pool was lovely and the staff there wonderful. The breakfast that was included was poor and I do not know why you would not serve the guests that are staying at the hotel excellent coffee. The breakfast had terrible coffee and no choice and it was not up to par. "

"Nice and quiet"

"No removable shower"

"Thank you to everyone!!!"

"The staff was not at all professional I was provided a room where other guests have already using it, we went in and someone else’s stuff was there. No apologies from staff. Also, room with no water?????? Check in time 4 pm in Miami, hot and humid outside but the staff paid no attention to the needs of the guests?? Note: I was travelling with kids with age 2 years and 4 years.. Horrible staff"