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"Nice property but needs some improvements. I've stayed here 3 time so it'sa good hotel. Very convenient to Penn Station. The shower had a mind of its own. You will not have a consistent water temp and it will go from warm to cold to burning hot. Towels are like sandpaper. The toilet paper is ridiculous. I think the hotel challenged the toilet paper company to give them the thinnest t.p. in the world. You're definitely not saving money with the amount of t.p. that is needed because it's worse than paper thin. Fast elevators and friendly staff."

" Y"

"Property is somewhat dated but location is great. "

"The hotel was a nice and clean the bar attached to the hotel could have stayed open but it was closed most of the time we were there. The rooms were nice and cleaned but the furniture could be upgraded the desk had broken drawers. "

"Didn't use amenities however the room was dirty! The shower did not drain so we stood ankle deep in dirty water while trying to shower. The room just looked dirty. Smudges on the wall, dust in the corners, hand prints all over the door....."

"Our stay was great, the staff were very helpful."

"Staff is so great I’m always impressed with them at check in even with challenges. "

"The property is in a great location for Times Square. Very easy to walk to from the train station. The staff operating the hotel day to day were kind. However the staff in the margaritaville restaurant were extremely rude with long waits even with a reservation and subpar food. One evening we asked to sit at the bar and were told it was full so we asked for a table. We were told we couldn’t be seated if we were just drinking, when we intended to eat as well and then were seated at a table so wobbly we couldn’t even sit a cup on it without it spilling. The waiter acknowledged it laughed and never offered to move us when there was plenty of tables open. The next night we made a reservation to avoid this and had a 30 minute wait before we got drinks or acknowledged by anyone. Oh don’t forget the timeshare desk haggling you while you wait on the host to come seat you. After the second night of a rude experience at the restaurant we decided to walk across the street and eat instead and really enjoyed our meal. Some safety concerns during our stay: the elevator wait times were very long during the day, and during our stay were told the stairs were not open? Rooms were small but clean with a great view, and overall a good location and decent stay."

"Staff was very friendly, room was clean and spacious, the restaurant Bond 45 was excellent. The only thing is that I wanted to purchase the hotel tote bag and nobody could tell me where I can purchase it. "