- Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room safe did not work, and the room had a smell. The elevator smelled nice; wish the room would have smelled that nice. Upon checkout, we were not informed that there were any extra charges. Imagine my surprise to find a "facility" fee on my credit card that covered free luggage storage, (how is this free if you are charging a fee for it?) concierge services, printing services from our lobby's wall IPODS. We used none of these services. The ONLY one of these services that was listed in the amenities was the luggage storage, however there was no mention of extra fees being charged for it's use. This feels like a cash grab, and when I contacted the hotel and asked to be reimbursed, I did not receive a response.