「My room was airport side so I saw many airplanes landing. That was so beautiful. And the shopping malll was only five minutes from the hotel by walk There was seven eleven in the mall. That was very convenient.」
「The shuttle bus to ORD does not pick up the passengers correctly, and the information is not shared between the hotel and the service company.
The front desk staff at the hotel is not always the same.
Some are polite and some are clumsy.
The reason why some are polite and others are clumsy is because they are not thoroughly trained.
For example, on the first and second days, the front desk staff gave us two complimentary bottles of water each, but on the third day, the staff member in charge...
「My room was excellent and I love my stay. The room was very clean and comfortable when I got there. I loved it. Oh my God I’m thinking about coming back next week. I’m from Atlanta Georgia and I’m gonna always stay at the Hyatt when I come thank you.」
「Very clean and comfortable room, amazing onsite restaurant (The Benchmark), friendly and welcoming staff. I only wish that the room had included complimentary WiFi.」
