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"Appreciate free drinks after 3PM and beers Etc, after 7PM. Fantastic breakfast. Very kind staffs. Very comfortable and considerate hotel. Tiny thing one chair will be nice addition."

"beautiful property, beautiful hotel garden- don't miss it! Close to the train station. Staff helpful ,polite and welcoming. Special thanks to Kim- was the best- always ready to help, polite and just wonderful !"

"We loved the onsen experience. We had never done it before and they had a “lesson” for onsen etiquette which was helpful. It was very clean and relaxing. It was nice to have a free ice cream every day after bathing at the onsen, and fun to walk around the property in our hotel robes. The only issue we had was 2 little kids running around and talking loudly in the onsen bath area which was disruptive, but not the hotel’s fault. "

"Spacious and beautiful views of the surrounding hills. Only downside is that there are no food places within walking distances, but was able to take the train to nearby places."

"Great property with view to Mount Fuji from the private onsen. The room is large and has a good sized kitchen and a washing machine. Location is close to 7 Eleven and bus stop. Kids loved the projector and telescope. "

"The property and staff were amazing. And it lived up to the beautiful pictures online and then some. An added bonus, it was an easy walk from the boat dock/ropeway."

"Very efficient service and close to Fujisawa Station, especially comparing others with similar price Smile Hotel really stood out."

"Really beautiful hotel. Very professional staff."

"Great in-room onsen"