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"Friendly"

"The traditional style and super friendly and helpful staff were awsm. The Onsen experience amazing. "

"Both front desk and restaurant Staff are very attentive and helpful. The hot spring bath and massage chairs helped relieve fatigue. We are so glad we chose this hotel."

"Very nice hotel in a great location."

"Everything was great! We loved all the amenities such as free ice cream, Yakult, laundry and more. The staff was very kind and helpful. The eight private onsen were also all amazing although at time there was a long wait for them. "

"Clean room ,great meal"

"Staff members are so nice! I was very happy because even though we were late for the breakfast time they kindly served us. Hotel is very clean, modern, and convenient. I would definitely stay again at this hotel. Again this service was the top level of high standard of Japan generally. "

"Thoroughly enjoyed dinner with your personal grill , the beef and buffet included "

"Everything was great except the slow elevators and crowds at the lobby. Got to be patient waiting for the elevators. "