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"The views are beautiful the staffs are helpful and the spring is so good"

"Stay was excellent and staff was super generous and helpful"

"Good."

"It was so pleasure for us to stay and experience Japanese culture in the hotel. Very surprised with their friendlyness- so nice and kind. Driver Ken was the nicest person we've ever met. He made the day for us, and he also made the high ratings of this hotel. 정말 호텔에서 역까지 데리러 와주시고, 중간에 편의점 들리고싶다니 들려주시고, 또 그다음날 점심 식사 예약 및 장소까지 또 데려다주시고 (호텔 체크아웃 이후에도). 이 호텔의 서비스는 그 어떤 4스타 5스타 호텔보다 사람을 기쁘게 해주었습니다. 심지어 기사님 Ken의 친절함은 이루 말할수없이 저희여행 시작을 따뜻하게 했습니다. 감사합니다!"

"こちらの都合で深夜のチェックインになってしまったのですが、事前の電話で親切に対応してくださり助かりました。翌朝の朝食も美味しい和定食が無料でいただけて感謝です。チェックアウト後に、娘が部屋に忘れ物をしたかもしれないと問い合わせした際にも、電話で場所を確認しながら探してくださり、本当に心のこもった接客をしてくださいました。おかげで大分の旅が素晴らしい思い出になりました。また利用したいと思います。有難うございました！"

"I have stayed in 12 hotels on this trip, and this is the friendliest, with the kindest staff. I needed an extra pillow and they brought it to my room within a few minutes, they got me a taxi for my bus out of town, they had better then usual English understanding and treated me very well. The property is a little old, and I noticed the other guests were mostly older people (I’m 44, most the others were over 60) so it is not a hotel for having a party, but for a high quality nights sleep, I...

"The property well prepared. Condition and amenities are just a perfect for our vacation, especially wide and cool opened air hot spring tub. "

"Beautiful place and awesome staff"

"Everything is spacious; the room, onsen, hallways, stairs, reception area, car park and restaurant. Staff were very friendly. They successfully communicated English. The solid building and decor is nostalgically 20th century. The well built building means the room was very quiet."

"Enjoyed our stay"

"Nice and helpful staff, near lake and shopping, quiet "

"We stayed in a room with a private indoor and outdoor bath. We couldn't have asked for a more relaxing experience. Check in and check out were a breeze and all of the staff were wonderfully welcoming. Dinner and breakfast were delicious and the short walk into town allowed us to explore all of the charming shops and restaurants that Yufuin had to offer."