Houseboats in Florida

"We didn’t use an airport shuttle "

"La habitación espaciosa y limpia, el staff con buena actitud siempre. Lo que no sabía fue que al rentar con Expedia cobran $15 adicionales por Parqueo por noche, es mejor reservar directo con el hotel. Las instalaciones muy buenas, las piscinas, el río lento, saunas, gimnasio. Muy bien ubicado. Wifi bueno llegaba a todas las áreas "

"-Was not able to check into our room until almost 6:30pm due to room not being available. -We traveled as a group of 3 families with 5 rooms booked. We requested well in advance to be close and were not accommodated. We had to switch configuration around to make it work. -Rooms were not cleaned on a daily basis which means supplies were not restocked. We traveled as a group of 3 families with 5 rooms were ran out of toilet in more than 1 room and had to ask for clean towels, rags, coffee, etc. -Paid a resort fee for amenities that were not available. Bikes were all in the shop. Hoodie boards were limited. We had 5 kids and were able to get 2 boards. To pay a resort fee for a family of 4 and be told we only get 2 chairs free and have to pay daily to rent 2 more in my opinion is crazy. We should get one chair per person in room that we’re paying for. Umbrella’s also had to be rented daily- maybe a weekly fee would be better than a daily fee since we’re already paying for “amenities! -By our 4th day it looked like the pool bar hadn’t been cleaned all week. The staff at the front desk were very helpful in trying to fix all the issues that we were having. "

"None of the outlets were working to charge my phone. "

"Very Clean would recommend people."

"Honestly, the resort itself is not clean. The hallways going to our room was so dirty, we took three flights of stairs rather than the elevator because it was so filthy and the floor was falling apart. We wanted to sit and enjoy the nice lounge area by the springs pool bar but there was garbage piled up, the ground had spilled food and drinks everywhere.. it was gross. Trying to reserve your chairs at the water park is a joke. They need to add more to accommodate more. Also not very many umbrellas so the chairs we did get didn’t have umbrellas. On our first night we arrived at 10pm for to our room and we had no blankets or sheets on our beds, our kids were exhausted. We called down three times, our kids were covered up in the beach towels trying to sleep. After the third call I went down to the lobby where the staff member told me we were 5th in line for needing something and it would be a while…at this time it was 1am on our first night.. right off the bat not impressed. We obviously didn’t go get groceries at 10pm when we landed so we just ordered pizzas in, I went to get water out of the fridge and there was a lot of stuff floating in my water so I couldn’t drink it. For the good of the resort, pool areas were fun, longboard bar at the water park was fun the staff down there were great! We loved Shavar and Krystal! Kids loved going to the market to get ice cream. Parking in the parking garage was really convenient and nice too. We made it work, but won’t be back. "

"Clean Rooms, Location "

"Clean room"

"Excellent hotel & even better location!"