2/10 (非常に不満)
Myriam
グループ旅行
2024 年 5 月 6 日
良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
I chose Contemplacion Hotel in Valle de Guadalupe for its beautiful appearance and seemingly clean rooms. Initially, everything seemed fine, but I quickly discovered a major issue with the cleanliness of the sheets and towels. Unfortunately, we had to switch rooms late at night due to dirty linens, and the second room was no better. The staff, especially the gentleman who helped us move, was very apologetic and clearly embarrassed, which I appreciated. However, for the price we paid, I expected a much higher standard of cleanliness. While the hotel itself is lovely and the service is friendly, the lack of proper hygiene was a serious letdown. I would think twice about staying here again unless they improve their cleaning practices.