「The staff at this resort are truly what make the property outstanding. From the moment we arrived, they exceeded our expectations with their warmth, professionalism, and genuine care. In particular, Francisco P. at reception went above and beyond to ensure our stay was seamless and memorable, his attention to detail and willingness to help made our entire family vacation exceptional. Hansel from the entertainment team also stood out, keeping us engaged in fun activities throughout our stay....
「Our experience at Casa de Campo was spectacular from beginning to end. From the moment we arrived, the service was first-class: attentive, friendly, and always taking care of every detail. The restaurants offered excellent variety and quality, the beach and pool were amazing, perfect for relaxing with the family.
One of the most memorable moments was the tour to Catalina Island, an unforgettable experience with beautiful scenery and impeccable service.
In short, everything was simply...
「Cleanest and friendliest resort we've ever stayed at. Large staff who almost always say hello while walking past and are attentive to YOUR needs. Very good food quality, very clean and not over-chlorinated pools. Nice low volume ambient music plays along walkways. No air traffic from airport. Rooms are super comfortable and a very good size. Shower had great pressure. Place is amazing. Will continue to stay at Secrets and Hyatt properties. This is a gem. Recommend the Preferred option. Our...
「The location of this property is beautiful and amazing! We have traveled a lot of places with beaches but this is one of our favorites! Food was also amazing with so many different choices for food. Butler option was amazing with coolers set up everyday on the beach along with fruit delivered to our chairs daily.」
"restaurant were not booked even with oral confirmations
Very humid inside the room
Can’t flash toilet papers in the toilet
Shower was too hot and too cold
Foods are terrible
Only two options for breakfast and lunch
The numbers of buses for transportation in the resort was too small
Luggage was not picked up at the booked time
"
"Room cleansing is the worst.
It was the worst, coming at 8pm in the middle of the night, only partially cleaned, etc. They would come in without permission or have major safety issues.
The buffet was the best. The other restaurants are one star level. It is the level of leaving in the middle of the meal.
This place was rated harshly because it is 4 stars."
