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"The hotel staff were all super nice! Shout out to Ms Jennie who arranged for our Sapa and Halong Bay trips. We had a memorable experience in Vietnam."

"This hotel was brilliant very cheap rooms are lovely clean and very pleasent free WiFi everywhere in hotel flat screen TV. But the best thing about hotel is the staff my husband and I have visited more than 40 countries and stayed in 5* to your basic guest house but never have we come across such helpful professional staff ever. It was our first time in Vietnam we told the staff what we wanted to see and they arranged everything for us getting us brilliant prices on all trips. When we travelled to Sapa on overnight train the hotel arranged for member of staff to come to train station and make sure we got on right train, over and above helpfulness.I would highly recommend this hotel."

"Heaven, breathtaking, exceptional "

"spectacular hotel, comfortable, well designed, great location and excellent staff"

"Had a great stay here. Perfect location. Staff is top level. I had an issue the first night and the next day they caught me as I was leaving for the day and asked if they can go in the room. I came back and everything was fixed. The staff themselves are all super friendly and very welcoming. I’ll miss my morning chats with the front desk manager. She was amazing. Full of tips and recommendations. They even got me a cake for when I was leaving. Also the bed was the best bed my entire trip throughout Vietnam. Will deff come back here if I were to return to Hanoi. "

"The best service the staff is the best "

"I had an amazing experience at Awaken Hotel in Da Nang, thanks to the exceptional service from Nam at the pool bar. Nam made incredible drinks and truly went above and beyond with his customer service—friendly, attentive, and always welcoming. He made every visit to the pool feel like a luxury experience. The breakfast buffet was another standout—honestly, some of the best food I’ve ever had at a hotel. The braised ribs were to die for. My room was spacious, beautifully designed, and felt just like home. Highly recommend Awaken to anyone visiting Da Nang!"

"Just elegant and wonderful "

"Probably the best hotel I have ever been to..The room was spacious , beds are very comfortable, bathroom was massive ..The design amusing and the wardrobe was big.. The resort itself deserves a day or two to just enjoy it.The outdoor and indoor water parks were a pleasure for my kids.. The beach and the view were amazing..The staff was very friendly and the room service was superb.. Breakfast was a huge buffet the only thing that there is not much for is to eat as muslims but we still enjoyed it"