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The staff here are incredibly welcoming, helpful and polite. The rooms are spacious, clean and comfortable, especially the beds and pillows. Breakfast buffet was extensive and delicious. I felt like I was home while starting here.

The customer service was above and beyond. Whilst the hotel is not equipped with facilities like a pool, it is within walking distance of most things in Hanoi and the quality of service was spectacular.

This hotel was amazing. The room was really clean and well designed with a fantastic lookout to the river. The rooftop pool / bar had a really great view of the city as well and you're within walking distance to the night market, shops / restaurants etc... Highly recommend this hotel for folks who ...

The hotel is wonderful. It is so relaxing. We just spending most of the time in the hotel. The breakfast is great. I miss it so much.

Good location, friendly staff great spa. Very helpful with airport transfers recommended cheapest way to airport. All main attractions are within easy walking distance. Nice rooftop bar and pool although pool and sunbathing area is not huge. Good choices for bar snacks and breakfast.

Property need to be updated, specially the Villa. We stayed in the Villa 6

Love the views of the Han River. Excellent restaurants and staff. Extremely clean and comfortable. Excellent location. Everything is excellent about this hotel. Full 5 ⭐️ I had the most amazing stay.

Nice hotel there is Starbucks in hotel lobby , there is Shuttle service to airport . In the rooftop nice place if you like to have drinks, ordinary Breakfast .

The staff and facilities were great. The separate comfortable check in of the LEVEL was amazing. The pools and grounds were great. The Gym was good. I did not like the buffet at Cap Nao. The food was too cold being outside in the brisk evening breeze. The food should be inside and over warmers. The ...

Overall the hotel was great in terms of location and nearby amenities albeit just slightly further away from the usual tourist attractions. However, location remains very near and using grab car or taxi remains affordable. Only suggestion will be to have a brighter toilet and more toilet accesories ...

I liked the pool, the staff were friendly and loved the upgrade to the bigger room. This place is like a resort and ideal for families, I was travelling on my own, so was finding the kids and some young drunk adults annoying.

A very beautiful hotel with great staff service. The cable car near the hotel had been closed during the time we went there and the hotel was so kind to walk us half the hill with 5 bags sending us off the cable car when we went back. They also had wheelchairs for my old mom to use (Free of charge). ...