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Luxurious, clean, very friendly staff, full of amenities . A 5-star hotel that’s really worth the money.

The room is spacious and clean. The receptionist is very friendly. The air conditioner can also be a heater is definitely a plus point for this trip.

Very comfortable, nice to relax for the last 2 days of my trip. In room hot and cold spring with nice view . Will go again next time I travel to Taiwan

The hotel is very new and clean. The room is big and confortable.

Fabulous hotel with great staff, minimalistic rooms, beautiful garden and a absolutely gorgeous Japanese Onsen!

The basement playroom is a good idea however it was a tad warm and the room has an unpleasant smell.

I have been staying in this hotel for 5 to 6 times.so this trip we ask for upgrade our room, I want to thank one of the front desk staff ( I think is the senior staff) finally upgrade our room. room is clean,staffs are friendly.

The staff was friendly and helpful. I only attended breakfast once and it was alright. It's free, so you might as well take advantage. Unfortunately they did not have an ironing board, or at least I could not find one in my room or the laundry room.

Front counter agent was A in taking care of us. Very informative and helpful. Hotel is reasonably close to public transit, food, shopping, and site seeing.

The staff and floor service crew were courteous and professional, they were always there to help. A few things for improvement: 1. Bathroom scale didn't work. 2. Room cleaning crew have tremendous workload 3. Carpet needs shampooed. 4. Items in frig. were overpriced.

Very good service and very nice staff. The breakfast was average this time. Overall, it’s a good experience this time.