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"Nice onsen, comfortable room and modern tv. Great location "

"Clean room"

"Room was great! Very clean. Great ski lockers and amazing pool/spa, so many fun things for after a ski day. Super helpful and nice staff."

"Clean and tidy, easy walk from the station. Fast check in and check out. Great value for money"

"Hotel was very clean, 7 minute walk from Karuizawa train station and only 10 minute walk from the Prince outlet mall! Hotel also has a good modest breakfast selection too. A convenience store is also 1 min from the hotel entrance even though it closed at 11pm. Room was spacious and have everything we needed, thank you for the great stay!"

"The room was great, all clean, the service was great all the time and we really enjoyed the Onsen and the hotel itself. Great experience, we’ll return soon, no doubt."

"Everything and everyone were leaps and bounds above expectations. The staff were incredibly helpful and accommodating. The onsens were beyond par. The perfect complement when snowboarding Hakuba all day. It was an incredibly relaxing experience when coming back to our room. The amenities at this hotel were fantastic and our room incredibly spacious and relaxing. I would definitely stay here again. "

"Great property. Fantastic location with attentive staff and wonderful breakfast buffet. I highly recommend this hotel and the town of Matsumoto "

"Staff was excellent in making sure we had a comfortable room. Provided all the helpful details about the amenities and services. Always smiling and willing to help. "