- Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceeded my expectations
When I booked the hotel, the reviews made me think that it would be 'ok' but not amazing. However, as soon as we arrived, I was very impressed with the quality of the hotel. The staff were very helpful and responsive. The building is gorgeous, luxurious and has a lovely historic atmosphere to it. The room was very comfortable. We didn't have time to try out the baths unfortunately - too busy exploring Matsumoto and what a lovely place it is. We didn't eat at the hotel - the only thing I would say is that the menus on offer (dinner and breakfast) feel a bit formal, structured and a bit pricey. So we headed into town to explore the bakeries and izakayas instead. Very close by is a superb izakaya called 'Hikage' - the menu was in Japanese but a lovely member of staff translated it all for us and recommended some top notch dishes and local sake - all for a good price. The evening at Hikage was definitely one of our highlights. Final comment to make is that the location of the Kagetsu is absolutely brilliant. Overall, this place is highly recommended.