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"The staff was excellent, they go out of their way to be friendly and accommodating. If you’re looking for a lot of action, stay somewhere else, this place has a very laid back vibe. Never had to wait for a lounge by the pool or on the beach. I was looking for a place to snorkel without going on an excursion, and this fit the bill. There are coral reefs right in front of the place."

"All of the above. Staff, cleanliness, and all of the amenities were great. A better Wi-Fi would have made it a perfect score. "

"The Hotel Riu Negril was an amazing family vacation experience!! The hotel wasn't overcrowded, as some resorts can be. The food was phenomenal!! The pools and beach areas were clean. The entertainment staff worked long hours and earned for me high marks. Overall, I loved staying at the Hotel Riu Negril. I didn't know the distinction at the time until arriving in customs, but I was staying at the Hotel Riu Negril "Club". There is a separate "Palance" resort. However, I liked very much the Club resort, as it was recently renovated. Great experience!"

"Very authentically Jamaican. You are not staying at a high end secluded resort, you are staying with Jamaicans. The food is authentically Jamaican, the entertainment is Jamaican. The beach was great, service was great (Taniki, Loretta, and Donovan). Comfortable and clean."

"Flawless. "

"I went for Valentines Day 2026. My husband and I had a blast! The resort was clean, the rooms were clean as well. Staff was friendly and the beach was amazing. There was always something entertaining going on. I’d definitely return. "

"The staff was very friendly and accommodating!"

"The rooms were super clean, staff was amazing from day 1 at the reception to the restaurants/ bar and patio (Riri, Kemar, Gaverick and many others). "

"Everything is fantastic! The food, the staff etc and you must select the signature level. You won’t regret it!"