エプサム アンド ユーウェル ホテル

「We have stayed at this hotel on several occasions and this time it was awful. We were assigned a room that smelled strongly of cigarette smoke. It was so strong that even opening the window did nothing. We had a three and six year-old (our six year-old has had issues with asthma). We asked for an alternative and were told there was nothing they could do but re-clean the room. We were told to wait in the room until the housekeeping team could visit. Half hour later the team arrived and were...

「少し古い印象。部屋に水が無かったので、バーで買う必要があった。」

「the hotel is apartment style hotel, so their house keeping service is once a week, but the rooms has everything you need to live, like deep pot, catoralies, dishes, wash and dry machine, micro oven and so on. so I could cook my supper, I could save money as they have enough equipments in their room. if you need something, you'd better send text to the reception, and perhaps you can get flesh towols and so on. and the breakfast is compliment, their wi-fi works good. and this hotel loceted nearby...

「駅から近く、 便利でした。 部屋もきれいでエアコンもありました。快適な6日間を過ごさせて頂きました。 ヴィクトリア駅から国鉄で30～40分なので、街中よりも安く、中心街へも行きやすく良かったです。」

「冷房も冷蔵庫もなくて、少し不便でした。 行った時期がとても暑い日だったからかもしれません。 部屋は広かったのですが、掃除が行き届いている感じではありませんでした。」

「Ok for a short stay, nothing special」

「Parfait」

「We have a wonderful stay! Hosts are nice and the place/bed is comfortable.」

「The staff were great. The hotel itself was dated. This is not Premier Inn in central Epsom with air-conditioning. That is a different Premier Inn with a similar name. Don't get confused like I did. I specifically wanted the air conditioning and was unpleasantly surprised when we arrived. This hotel is not designed for a heat wave. We had to leave after two nights because the room was dangerously hot and humid. Having a bath was useful in reducing core temp. We filled it with water from the cold...

「広さと清潔さは満足いくものでしたが、エレベーターがなく、大きな荷物の上げ下ろしがとても大変でした。また、扇風機が壊れていたり、冷蔵庫が途中から冷却せずに中のものがダメになったり、ゴミの捨て方を聞いてるのに返信遅かったりとトラブルが多かったです。バスタブの底が平じゃないので滑って転ぶと危ないと感じたのと排水が悪かったです。ゲストサービスは基本きちんと対応してくれましたが、迅速とは言い難かったことは残念です。」

「The flat was comfortable and clean and had everything we needed. Could do with paintwork being touched up in places. 」