カリブ諸島の四つ星ホテル

「The hotel was great. Room was clean, staff was friendly & helpful, the pools were nice and the casino was the best one we went to. We didn’t eat at any of the restaurants or get drinks from the bar. The drinks were expensive. Lots of places nearby to walk to for food & drinks. Eat at Tayzan and get a pina colada from the little place on the corner. The area is very metro so if you’re looking for relaxed island vibes, this is not it. The beach is amazing & steps from the hotel but it’s not a good...

「Room cleansing is the worst. It was the worst, coming at 8pm in the middle of the night, only partially cleaned, etc. They would come in without permission or have major safety issues. The buffet was the best. The other restaurants are one star level. It is the level of leaving in the middle of the meal. This place was rated harshly because it is 4 stars.」

「Loved the Spa, the bar had great appetizers, the staff was very friendly and accommodating, the beach and view was amazing and the room was soooo clean.」

「Room had a musty smell. Had to burn incense to remove the odor. Food buffet was excellent with lots of choices. 」

「Uitzicht vanuit de kamer en goede restaurants 」

「The room had an amazing view and all the staff were extremely friendly! The food and activities will be awesome! Good times!!」

「The facilities were spectacular, the beach was exceptionally clean, entertainment was fabulous! Would defiantly recommend to enjoy their stay at Serenade. The Spa would need to adjust their prices to a more reasonable rates. Spa is definitely overcharging for their facilities use, and their massages. Facilities use as $60!! should be more like $25-$35. Massages were $199 p/p. should be more in rage of $100-150. I could have used less in "selling" from the hotel staff on the excursions. 」

「All staff was lovely. The room was very comfortable. We enjoyed our stay. 」

「Great staff」

「Clean amenities, well trained staff, great food and amazing vibe. 」

「We went for my husband's 50th birthday and had a great time. The rooms and grounds were beautiful. There was always something to do, You could relax or party. Your choice. I thought the food was very good. Especially the Strip steakhouse, Sofritos which served authentic Dominican food, and the Italian Restaurant on the Dreams Onyx side which we had access to. The only recommendation I have to improve the experience for travelers is that there should be more beach/pool chairs available. The...

「I stayed there last September and this hotel charged deposit by mistake. I sent email to hotel a few time about refund the deposit, but never replied at all. I stayed this hotel again last week so that I brought the proof of deposit, which was deducted from my credit card. Reception of this hotel said they will check the situation. Then I returned to the reception to hear the result, and receptionist said it will refund soon. However deposit was never refund at all. Seems like this hotel...