The hotel location and facilities were excellent! It was so nice to have a microwave and a full-size refrigerator for drinks and groceries. When we were here, the pool was almost empty. We had plenty options for chairs at both the ground floor pool and the rooftop adults-only pool. The room was extremely clean and the housecleaning service was impeccable. The negatives: we found the customer service to be average. For example, we got there around 3pm for a 4pm check-in. I understand the room wasn't available, so we left and walked around the area for about an hour. When we came back, everyone else that had been waiting to check-in were gone and we got pushed to the bottom of the queue for our room. Had we known, we would have stayed. The next negative: the food. The flyer they handed us upon check in promised 2x1 pizzas, $15 wings, Wine & Bites but when we asked the staff about the specials, no one had any idea what we were talking about. We gave up and ordered the $21 nachos. They were awful! The cheese looked like it came from Taco Bell. The chicken was overcooked and dry. There was no guacamole like it stated on the menu. Based on that experience, we never ate at the hotel again.
I would definitely recommend this hotel for the room and the location but don't expect exceptional food or customer service.