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"The staff greeted me with genuine warmth and professionalism, making check‑in effortless and welcoming. Every interaction throughout my stay felt thoughtful and attentive, as if the team truly cared about creating a memorable experience. What truly sets this hotel apart is the atmosphere: calm, refined, and welcoming. It strikes the perfect balance between luxury and comfort."

"Jim and the staff was increíble friendly and helpful during our stay. They help us to book everything we need and provides us with professional advise. They were above and beyond. We forgot a power bank in the hotel and they drove to the train station to give it to us "

"We had a perfect stay at Hanoi Royal Palace hotel. All stuff people are very polite and willing to help a lot. We've interacted mostly with Jimmi and he was very supportive with all our needs, from recommendation of what to see and transportation bookings. Perfect location, near to lots of places were to eat very good and sightseeings. Rooms are cleaned every day. We strongly recommend this hotel! "

"Clean and spacious room."

"Lovely staff, polite and courteous. Room was clean to a high standard Central and location is right next to the beach "

"Excellent Location"

"The staff is incredible. Great location! Good breakfast buffet. "

"Staff were super nice, addressed any questions or concerns right away. Great pool, they also have a gym that I didn’t get a chance to use. Room was clean, I stayed facing the beach view was phenomenal. Very closed to a lot of restaurants, spa and convenience stores. Def would come back "

"The staff in this hotel are the friendliest staff I have met on my travels. They go above and beyond for everything for us. They were so polite and extremely helpful. The rooms we had were beautiful. The staff were extremely helpful and helped us arrange amazing transportation back to the airport. They arranged the cruise for us to ha long bay and while we were there kept our extra luggage we couldn’t bring with us. I cannot recommend this hotel enough. "