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"Good Location, everything in a walkable distance. Nice amenities, room mostly clean (except the floor). Had a semi-negative experience with check-in. We arrived 5 hours early and asked for an early check-in. We had two small kids with us. We were told that we will get a text message if the room is ready earlier. But they simply did not send any messages although later we learned that the room was ready around 2pm (regular check-in was at 4pm) and we had to wait until 4pm to be able to enter...

"Had a great experience, will definitely be returning "

"Great location to stay in Victoria! "

"great place"

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"The property was close to the downtown area and had a beautiful view. Didn't feel like a $450 room. A little warn out, tiles didn't match in the shower. The view was from a tiny deck, too small to sit on, this looked different in the pictures on line. When we checked in, a staff came up and said " I need that room" we felt like they were short changing us on the room after that, they may want to make the customer feel like the extra they paid was worth it. Also $26 extra for close parking...

"Amazing staff and care! Clean and lovely "

"The staff was very friendly and helpful. Clean room. No complaints."

"Magnificent view"

"We liked that the hotel was close to the inner harbor, Royal BC Museum, Empress, bus to Butchart Gardens, restaurants and events for the Victoria Day weekend. Check-in and check-out were easy & efficient. The only down side was that breakfast of any kind was NOT INCLUDED for the pretty penny price. Starbucks coffee in the room was good."