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"From the warm welcome at the front desk to the courteous interactions with the lovely cleaning staff, everyone at the hotel was absolutely wonderful. Our room was clean, quiet, and comfortable. Willo's excellent location meant that we could walk almost everywhere we wanted (Robson Street, Art Gallery of Vancouver, Yaletown, Chinatown, Gastown, Olympic Village), and the Stadium-Chinatown transit stop was located close-by for the times we decided to venture further afield (Waterfront, Granville Island, Stanley Park, MOA, Metrotown, YVR). We'll be returning to wonderful Vancouver in the future, and the Willo is where we're going to stay."

"Large clean rooms and property. Great staff."

"Liked it"

"The rooms were clean and smelled fresh, but they felt small and outdated for a two-queen setup. I previously stayed at Travelodge in Kamloops, and their rooms were more spacious while still being very clean. One issue we experienced was the smell of food preparation from a nearby building coming into our room. There was no microwave initially, and although one was provided upon request, we had to place it on the floor due to limited table space, which was inconvenient. Because the building is older, sound travels easily—you can hear conversations from outside, and likely from inside as well. On the positive side, the breakfast was really good, and the staff assisting at the buffet were friendly and helpful. However, our experience with one staff member—a tall white male at the information desk—was not pleasant, as he came across as rude. We were also incorrectly charged for two nights of parking despite staying only one night, as well as an extra fee for a child that had already been paid. Thankfully, the checkout staff resolved these issues for us. Overall, the hotel didn’t feel very kid-friendly. It may be more suitable for older guests who appreciate historic buildings, as it is quite old (possibly around 40-50 years? though I’m not certain)."

"Excellent front desk for check in. Food at the bar was good excellent service."

"Clean room, friendly staff"

"Front desk staff are amazing (especially Kelly)."

"The parking made no sense. It was a casino building and another 100m away. Ridiculously far for quick convenience."

"Great location "