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"Staff very nice and friendly. Help us with anything we needed. Didhier Serrano front desk staff very helpful and so polite. Jovani is another very helpful staff member very nice and polite also. They are the best and I would definitely stay at this resort again and I do recommend others to stay with them as well."

"Very clean, great food and wonderful staff! I will return. "

"The staff at the resort are amazing. Great location and food."

"I think what stood out the most was how attentive the staff was at every area of the hotel, from the check-in, to wait staff, housekeeping and pool attendants. Everyone looked like they enjoyed working at Velas and passed that energy to every vacationer. "

"We stayed during a very difficult time, cartel decided to make their presence known, staff was wonderful & caring for our safety "

"Room very clean, staff excellent "

"We really enjoyed our stay, and the price was just right. "

"The hotel was nice, perfect location beachfront, the staff were amazing the only complaint was the room were so outdated! We were on the 3rd floor and the room looked like from a 24hr motel. My friend had a room on the 7th floor and those were brand new! Beautiful rooms, night and day I would say. We didn’t complain about it we just made the best of it. But next time if I stay there I will request 7th floor or a way better room. FYI they charge for everything if you loose your key if you stain the sheets or towels which they were already lol. If you need and iron they lend it to you for only 2 hours. Other than that it was nice. "

"Great service, availability of food and drink, being right by the beach, warm pool, and kids’ club. "