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「A wonderful stay at the Jefferson. In a great location, spacious rooms, clean bathrooms.」

「I arrived earlier than the check-in time, but the staff welcomed me immediately. The room was very spacious, almost like a suite. In walking distance of the restaurants in downtown Richmond.」

「Clean and updated rooms. Bar staff was great and bar is open late」

「The staff were the rudest people Ive ever dealt. With Im suprised they are still in business with the way they deal with people.」

「The property, parking & rooms are beautiful. However…my daughter and I both had the worst sleep of our life here. It was so extremely uncomfortable (bed & pillows) we were up for 2 nights. Also, we got scammed upon checkin. Our reservation was cancelled and we were never called about the card we used on file. The staff member said “oh we cancelled alot of reservations this morning. But don’t worry we’ll just rebook it for you. Someone should’ve called you”. No one called, the price was double...

「Hot water went out in the building the evening before we had to check out.」

「i'd like to recognize Lawrence at the breakfast time. Although we did not partake of any of the food because we had our own, he was very accommodating, personable, and very welcoming. The biggest sushi we had there is the first room we were given was not made up so they sent us to another one which was fine… And then 4:30 in the morning the telephone went off with a message, which was not able to attain. When I went to the front desk and asked about it, she said… Oh yeah all of the messages go...

「I stayed with my family as a stopover coming home from Florida. My main complaint was that there was an ongoing water main break from 2 days prior in the area and the hotel failed to inform me of this condition before I checked in so that I can make an informed decision of staying or finding lodging elsewhere. No showers, washing hands or face & no hot breakfast allowed. Also, there is an active train in the area that runs during the night, blowing its whistle and woke us every 2 hours. Make...

「Breakfast was not very good, very limited options. The market was not stocked. Wanted to buy water and snacks but for the three days we were there their market was not stocked. Staff was very friendly. 」

「Excellent staff! They helped me make my first ever waffle!! 」

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「Very good for the money. No frills place. 」

「Our room did not have a hair dryer but the staff was very responsive to get us one. I was surprised we were in a Disability access room. It took forever for the water to warm up in the shower. Loved having the full size refrig and freezer!」

「Easy access and secure. Close to everything but there was broken beer bottles all.over the back parking lot that really needs to be cleaned up.」

「Nice」

「Nice room」

「Convenient location is what drew us to the hotel late arrival. Check in was smooth and room comfortable. The manager Tracy is very kind and quickly took care of a little mixup. We will def be back.」