ニュータウンウェスト ホテル

「while the staff was very helpful, some things cannot be fixed. The assissted room shower curtain is way above the shower bottom. thus water all over the floor. The handle on the hand held shower was broken off and missing. I reported but nothing was done. Being HOH, I need closed captions. Our TV had none and no could fix it. So, all in all, we will not be stating there again.」

「The property is very new. The area around it near the Henrico convention center is very new and construction is ongoing. Thus, the parking area is confusing. I am sure it will quickly improve as the improvements are completed. Breakfast was good with eggs and sausage/bacon included. I would return.」

「Great」

「Nice hotel」

「Pool was broke, vending machine was empty, hallways stunk. Not a good visit」

「Hotel was very friendly, and staff was super helpful」

「There for 9 days sheets were never changed and towels were not clean properly」

「Staff, clean facility, breakfast and coffee availability」

「saw cockroaches」

「The staff were great, especially the friendly man who maintains the great breakfast area. However, we did have some issues. Some outlets in the room didn’t work, the TV system was confusing to use, the hairdryer was melted, not enough towels, no shampoo. All in all, the stay had minor issues and the staff was welcoming and great.」

「The room, though small, was clean, the bed comfortable. The staff members were polite. There was plenty of parking. The food options were a few minutes drive away. My only problem was the "hot" water for the shower. I was on the 4th floor; it took several minutes for the water to go from cold to warm. It never got close to hot.」

「I’m actually going to an attorney. This property manager violated all kind of laws. My main complaint was the elevator was broken for EIGHT days. When checked into hotel requires ALL persons show ID if staying. They made a COPY of my Drivers License and his DISABLE MILITARY VETERAN IDENTIFICATION. I can understand possibly two nights but 8 days unacceptable. Guest stayed in the room 3 DAYS because he could NOT WALK up/ down three floors EVERY TIME we leave the room. This property is more like an...

「Great variety of breakfast items. Loved the freshly ground coffee available anytime of the day. Very hospitable staff, ready to serve you.」

「Interesting hotel with surprising underground tunnel system!」

「For a quick overnight stay, this place will do ok. But, I would caution any female traveling alone to stay elsewhere. It is a bit sketchy at night. I do have to say that the staff was very nice and helpful.」

「The hotel doesn’t have an elevator for guests assigned to the second floor. The hotel staff member told me that normally they don’t have customers staying over three days.」

「Over all wonderful experience i will be staying again」

「Amazing staff」