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"Check in was easy and smooth. The room was very clean. The toilet had its own room. Same with the excellent shower. Staff was excellent. They had free lockers where you could keep your luggage until check in time. Our only complaint was that they would not store our luggage after we checked out."

"Staff was excellent, food was amazing. The shuttle was very convenient. My room was very clean, traditional and quiet. I went in January and my room was warm and cozy. "

"Very accomodating staff , and an excellent location for transit communication. Staff ( All services ) , Price, value, location, all fives. Eight Princesses."

"Very cozy and nice staff :)"

"The service and the team at Hotel Kaneyamaen was only surpassed by the amazing morning views of Fuji while soaking in our private hot spring onsen. What a joy and a privilege to stay at such a wonderful property with attentive, kind, lovely staff!"

"Perfect "

"Friendly staff, and clean and spacious room. The outdoor bath was amazing"

"Beautiful room filled with amenities for comfort. Spectacular views of Mount Fuji on a clear day!"

"Great location to experience mt Fuji in a relaxed atmosphere. We stayed in the Japanese style family room which was very spacious with beautiful lake views. Both outdoor hot springs were really lovely, one with a view to Mount Fuji. Breakfast was excellent with breathtaking view of mt Fuji. The staff were very helpful. Some parts of the common areas in the hotel definitely need refreshing. But overall highly recommended. "