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"Great employees Clean was very good "

"I had an amazing experience here! They made my vacation memorable, I have no complaints at all. I will definitely go back "

"Absolutely beautiful property. Great location. Good food and drinks. The entertainment is okay as well. Attentive staff"

"El hotel es hermoso. Tiene buen servicio. Necesitaria más personal, pues es muy grande , las habitaciones estan comodas , pero necesitan update. El restaurant de mariscos es de 5 estrellas . La comida de muy buena calidas. Las atenciones siempre buenas. Altamente recomendado. "

"Awesome experience . We reached there at 8 am and our check in was at 4pm but they have given us the room at 8am . They are so so kind and staff is so friendly. They are very polite and "

"Very clean, the staff provided excellent service for checkin/out, the food was great at all restaurants, especially at the bigfet, beach drink and umbrella services excellent, and many entertainment options "

"I always enjoy the property and have a great time "

"I recently had the pleasure of staying at RIU and I can honestly say it exceeded all my expectations. From the moment I arrived, the staff made me feel genuinely welcome — they were warm, attentive, and always ready to help with a smile. The room was spotless, beautifully decorated, and incredibly comfortable, with thoughtful touches that made it feel like a home away from home. I especially appreciated the little details, like the plush bedding, high-quality toiletries, and the stunning view from the balcony. The hotel’s amenities were top-notch. The pool area was immaculate and relaxing, the fitness center was well-equipped, and the on-site restaurant served delicious food with a great variety of options. Breakfast each morning was a highlight — fresh, tasty, and with plenty of choices to suit every palate. The location was perfect, too — close to everything I wanted to see and do, yet peaceful enough to truly unwind at the end of the day. Overall, my experience was nothing short of wonderful. I would highly recommend it to anyone looking for comfort, great service, and a memorable stay. I can’t wait to come back!"

"Loved this resort and Sandos in general, stayed at Sandos Playa Del Carmen last year and it was much more outdated, but still a great place as well. Loved both of them"