ダウンタウン ウェスト ホテル

「Kind staff that did there best, but was consistently hampered by poor execution, limited resources, and bad information. Rooms were misassigned and not ready. Common amentities blocked off during events. Long lines and painfully slow check-ins. Missing or understaff bellmen and housekeeping. A beautiful building with people who really wanted to help, but just couldn't execute.」

「Second time I've stayed, and the last! First time room was super dirty, same goes the second. Gross orange mold in the comers of the shower. Waited 2 hours past our 4:00 check-in for our rooms, not a 'sorry' or any kind of comp. Valet tried to charge me for a two day stay as well. Took three days to get a refund. Cool hotel, lousy management.」

「There were lots of families in the hotel for spring break; the breakfast room was packed - couldn’t get a cup of coffee because the pot was empty. 」

「The food was great, the staff was nice. We felt great the whole time we were there. The hotel is undergoing repairs and updating parts, so it was under construction, but glad to see improvements are being made. Our room furnace broke and we were getting heat only in there, it was hot. Then we were moved to another room for a night while they fixed. When they fixed, it was cold only, and the room was freezing, but it was the last room available in the hotel. The pool was extremely cold, which is...

「Excellent check in very courteous. 」

「トイレの詰まりにもすぐ対応いただけた。」

「Yes」

「I chose this hotel because of good reviews of its clean rooms and good breakfast. However it is not so. There was no person at the reception and a note is posted on the counter when I arrived. I could not have breakfast due to our early flight. I had told that fact one day before on the phone but they didn’t offer anything instead. Does it mean we should not believe reviews? Maybe I visited this hotel in a bad timing. Or the conditions and situation of American hotels have changed badly. 」

「Nice hotel, good breakfast happy they had a hot tub and a pool. The hours for the hot tub are kind of crappy. We wished it opened sooner. But other than that, it was a nice hotel.」

「スタッフの対応がとても素晴らしい。空港シャトルバスを呼ぶ際、英語が苦手な私の電話にも親切に対応して頂き、気持ちよく迎えに来てくれました。空港へはチェックアウト時に申し出れば送ってくれます。 また泊まりたいです。」

「Clean room and good breakfast. We love stay in this hotel. 」

「I think it may have recently changed ownership. This property needs a lot of work, they try but seem to be lacking customer service skills. Room was clean and basic, on the third floor, after getting our belongings to our room we went for dinner. Came back and the elevator is broken. Today had to use the stairs to get our belongings back to our vehicle. I know this is our of their control but an offer of assistance would have gone a long way. 」

「Right in town for walking Everything.」