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"I stay at the Chelsea somewhat often, but this was the first time during March Break. Their policy of allowing children into the adults only pool and requiring pre-booking is ridiculous! None of this was mentioned at check in, nor was it written on the flyer I was given at check in. We arrived at the adults only pool to not only find it filled with screaming children, but the staff were acting like they might have to turn us away because we didn’t prebook a time slot. If you’re going to have this ridiculous rule then at least communicate it! "

"Clean room, clean smell, very helpfull staff"

"Awesome "

"Check in took too long and was unorganized. "

"The room was clean, staff great, but the room itself was tiny and no coffee maker or even a glass in the room."

"Great and classic hotel to stay at and the location is convenient."

"Exceptional!"

"Very good and the maintenance people every repaired my swim sandals "

"We stayed for the Furnal Equinox 2026 convention. The staff were very friendly and welcoming. Incredibly attentive service in the restaurant at breakfast. We felt safe and cared for during our entire stay. Attendants at the elevators worked hard to keep everyone moving. Thank you so much to the entire team at Westin!!"