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"Clean but small room. Excellent location for the Blue Jays game. "

"Very pleasant stay. There for business and staff and room great."

"AC doesn’t work, blowing warm air entire night "

"This was a great place to stay for a few days in Toronto - one of the more affordable options in the heart of the city. The staff here were kind and helpful and the complimentary breakfast buffet was tasty. "

"My wife and I took a trip to Toronto for our anniversary. We truly enjoyed our time at this hotel. We participated in happy hour nightly. The bar staff were awesome. The staff were also positive and attentive to our needs. I’d definitely stay here again. "

"Perfect"

"Relaxing and convenient to all "

"Breakfast was great"

"my outrage regarding my recent stay at your property. As a Hilton Honors member, I have never experienced such a blatant disregard for guest safety, privacy, and basic human comfort. The conditions of this stay were entirely unacceptable: • Inoperable Basic Amenities in Extreme Weather: Our room had no hot water despite the outside temperature being 21°F. Expecting a guest to bathe in freezing water during winter conditions is a gross violation of hospitality standards. • Constant Intrusion & Lack of Privacy: After subjecting us to maintenance crews in our private space from 7:30 PM until 12:00 AM, we were again harassed by a 7:00 AM wake-up knock the following morning for further "repairs." This is not a "vacation"—it is a construction zone. • Inadequate Compensation & Failed Service Timing: We were offered a meager $75 credit followed by $25 the next day. These tokens are insulting given we could not bathe. Furthermore, a room change was finally offered only on our final night before departure—a "too little, too late" gesture that provided zero actual relief. • Unprofessional Staff: To conclude the experience, the staff and breakfast service were handled with poor attitudes and a complete lack of customer service. The explanation that the floor was "newly remodeled" is no excuse for a guest to be used as a "test subject" for non-functional plumbing in freezing weather. Because the hotel failed to provide a functional room. "