「The location is convenient. However our stay was not good... the room we checked in didnt have hot water. We were not able to exchange room until nxt day. We received the credit as a gesture of apology. Though it did not meet the price we paid. I expected the Westin to be much better... 」
「The room was great. It was completely clean and I couldn’t hear noise from other rooms. The hotel is walking distance from restaurants. Parking lot is small but there’s a garage across the street where they allow hotel guests to park on the upper level. The staff were all friendly and the breakfast had a lot of variety to choose from. Loved my stay there and it will be my go-to place to stay when traveling to Phoenix.」
「Experience in its entirety is exemplary but for a slight issue of inconsistency in the pricing of pool cabanas that no finality was ever determined. Moreover, it was made apparent at one point that outsiders or non-guests are able to access the rooftop pool area to the staff’s knowledge. This issue is particularly pronounced as the non-guest, delicately put, is quite an unsavory character. We intend to return but hope that such issues are appropriately addressed.」
