セントラル フェニックスのスパのあるリゾート & ホテル

「Ac went out in my room but they had it fixed in 20 mins but later that night the ac couldn’t keep up but we only stayed one night so we didn’t care and left it for the next person to complain about. They didn’t have any breakfast sandwiches or burritos when we put in our order and I complained about that and the ac issues and the Food manager Mark set us up with a complimentary breakfast buffet for our family. They took care of us and even though we had an ac problem that made up for it.」

「Front desk, maintenance and bell staff were excellent. They were prompt and courteous. Very friendly and welcoming check in with front desk and concierge. Property definitely needs an update. Also common areas like hallways and elevator should be deep cleaned and maintained better.」

「The property itself has charm, but a few issues really impacted our stay. Most notably, we found two roaches in our room and they were German cockroaches, not the "palmetto bugs" staff tried to attribute to recent palm tree trimming nearby. To their credit, staff did acknowledge that explanation wasn't really an excuse, but the resolution fell short: we were told housekeeping wouldn't address it until checkout (which was the next day), meaning we had to deal with it for the remainder of our...

「家族で宿泊しました。 工事中でした。 朝食は、レストランで普通の朝食セットを有料にて提供しておりビッフェなどはありません。 当初ビッフェと思い、有料朝食を選択しました。実際はその金額はクレジットとして部屋にチャージされており、その金額分はレストランや売店で使用できるという仕組みでした。 私達は１日はウォーターパークに行きましたが、あとはホテルのプールで過ごしました。 不幸中の幸いでホテルが工事中なのでプール近くの部屋となり、ビールを持ってプールでまったりできました。 子どもも空いていて遊べてました。 子どもとゆっくり過ごすにはいいのではないでしょうか。」

「Loved my stay. Very beautiful hotel. Suite is pretty basic. Amenities were great. Many pools, all nice and clean.」