Residences in Caribbean

"Waited 2 hours after check in. When they called for room it came up as spam and no message was left. We just happen to be around the corner so stopped in to see if it was their call and it was. They did give us 2 free continental breakfasts and $21 food & drink credit. Went for breakfast and there were at least 10 people in line ahead of us. We were told at least 20 minute wait. We had already been in line 10 minutes. As we stood there we saw 8 empty tables. When we asked about the empty tables we were told "we are making a wait list". The night before we just want to relax and have a drink so we went to the bar on the second floor and were seated on the patio. After being ignored for 15 minutes we left. We went to bar downstairs they were much more friendly and entertaining. Hot tub did not work which sucked after a 10 hour plane ride. Talked to other guest and everyone we spoke to were all disappointed with the waits and service. It was very heartbreaking to hear an elderly couple trying to check in at 6 pm and being told their room was not ready. They visible looked exhausted. That is not right on so many levels. Check in is at 4 pm. You need to make sure rooms are ready. There were plenty of employees standing around maybe cross training would be beneficial to get rooms clean. We are avid NCL cruisers and are on many NCL Facebook pages where we share our experiences and trust me we will be sharing our experience at the hotel."

"The staff were very friendly and accommodating."

"People there were kind and helpful, the breakfast was included and was good everyday, my family and I enjoyed a lot. The room were good, the air conditioning also worked perfect. I would just recommend to work on the amenities like the gym, It was not in a very good condition. But for the staying was great! We had a store close and restaurants."

"Beautiful resort. Would highly recommend adding the "Palm Beach Club" lounge access. We were asked when checking in and was totally worth it. Property is spacious and relaxed compared to the Hyatt with bigger pools and a pristine beach. Nice stores in the resort with fantastic gelato."

"Bad Bed, 4 flights of poorly maintained steps to navigate. Breakfast was a joke. "

"Spa staff and service was excellent. Our room was not ready at 4:30 when we checked in. We were told we would receive a text message when it was ready. After waiting another hour 1/2 no text message was received. Went back to lobby only to find out the room was ready. No apologies was offered. "

"Breakfast was delicious with a buffett. Great juice drinks."

"Breakfast buffet was the best. Other buffets were so so, and we ended up ordering off the menu which had great options. Watch your charges at Five O’clock Somewhere. Our server W******y decided he would add another $10 to his tip on our ticket after we left. The front office was good about taking it off. Ate at Ocean House 19 our last night. Big disappointment for a $74 lobster tail that came smothered with a garlic sauce, when we ordered plain garlic butter and a salad that arrived with no dressing. Our server argued with us on both counts. We really enjoyed the man made beach and pool. If you are looking for a resort that is close to Willemstad for shopping and other restaurants, Renaissance is the place"

"Unable to get a spot by the pool either day. All “held”. Other than that it was really enjoyable time. "