「There were no cocktails to be had At All ! The pillows need changing as they are like bricks and the Showers need a shower mat as it becomes very, very slippery.
This is a shame, because everything else was Great.」
「When we arrived we saw immediately that the sofabed in the lounge was broken and could not be used to sit or sleep on, this was disappointing as it meant there were not enough beds for us all. We contacted the owner and the next day a chap arrived with an airbed. We requested that the sofa be replaced but that did not happen.
The wiring in the property is very precarious with one of the light fittings dangling precariously from a plastic junction.
The shower does not work.
When drawing the...
「We've been staying at this hotel for over 20 years, never had a bad stay yet. Beds extremely comfortable, rooms spacious, staff are very friendly. The recent refurbishment just adds more appea」
「Had a very comfortable stay. Beds really comfy. Staff really good especially Fiona she was very helpful. One little thing shower was too cold and also could do with recycling bins . It was lovely and clean . Have stayed before and would definitely stay again. Durham a lovely city. 」
「The buildings are unique, and so is the hospitality. Nothing is too much trouble. The staff are well trained, professional yet friendly. The food choice and quality is outstanding. We would not hesitate to stay again. Thank you Lumley Castle Hotel!!」
"This hotel is close to the airport. The restaurant staff are not friendly. They look like student staff.
Although the location is good, the facilities are old."
