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"The staff was great"

"People outside smoking, drinking all night screens from windows are falling off. Carpets are DISGUSTING. Showered my kids and they walked on the floor i looked at their feet and they were BLACK from all the dirt and gunck on the carpets. Im sure there were spots of blood in the bathroom and on the lamp shade. Clearly patched holes everywhere. Looked like dogs chewed up the bathroom doors. The phone didnt even work. Did not feel safe here that i checked out and booked elsewhere the same day i checked in. "

"Clean rooms, hotel staff are amazing. Best part pools stay open until 11 PM."

"O hotel é horrível, parece um motel, as instalações são precárias, os funcionários são super mal educados e debochados, e o café da manhã é péssimo, sem opções, área super apertada e com pouquíssimos assentos"

"Traveled from Lake Havasu City, AZ for a SCORA outrigger race. After a long drive and dropping off and rigging three of our 6-man canoes, it was finally time to check in. We were greeted with your friendly staff and had our room keys in minutes. Our room was excellent and well maintained. I would stay here again in the future."

"Very clean room. Great location. Hot tub was very hot and clean"

"Generally the property , rooms and facilities were ok for a Hilton resort. Issues: First time the hotel charges account including incidentals before guests arrive to actually check in and before even the check in time. If guests wish to use a different account hotel will reverse the charges however charge the new account ( so be ready for double charges). After the first day the main elevator is out of service, second day second elevator is out of service , stair ways have key access on both ends and potentially can lock in guests without a key, also access sensors were that good. Hotel had a single (very slow) working elevator for a not so busy 3floor hotel for an entire weekend. Guests would have to hike the entire hotel length to get an elevator or potentially get locked out in stairways. The pool temperature was too high , muggy. Hot tub oven didn’t work. Pros: Generally clean hotel and rooms. Breakfast was a plus but menu/items are the same for 3 days in a row with sometimes fewer items. Location:. Location is ok within the vicinity of Sea World, though the block it is in is further and not as clean as some of the closer hotels to Sea World. The hotel does have a potential to have a very good rating on Expedia/Kayak etc but with issues, maintenance and location. It’s ok to good at best."

"Great hotel"

"Check in was easy. The room was not the cleanest. Thin sheets. There was glitter on the two chairs in the room. The bed headboard had some sticky looking substance on it. The breakfast was bad (too salty) and VERY crowded (people were standing to eat). At $165/night, I would expect it to have been a cleaner experience."