Find Resorts & Hotels with Spas in Bal Harbour, FL

"The front desk staff was not attentive or helpful, lacked any energy and care. "

"Very nice hotel. Only complaints there weren’t enough outlets in the room near the bed and the water wasn’t very hot in the shower."

"Love the property. Been staying there for decades. I asked for an extra hour late check out which was denied. I was ok with that and departed on time but was then charged over $600 for a late check out. I had to make several calls and spent a lot of time getting it reversed and my credit card credited."

"I have stayed at b ocean multiple times over the years and this past visit was rather disappointing. At check in there was a lot of chaos in general and the girl who checked me in messed up our reservation. It did get fixed but she then tried to have me pay for someone else’s room hold and said it was the same amount of money so it was no big deal. The guy at the desk told her no. She then gave us directions to the wrong area of where we were staying and we needed to remind her to give us our beach bands. Our room was not exactly what it’s been in the past either, which was disappointing. We don’t need our room cleaned crazily or anything but we weren’t even given wash cloths to wash up with on the second day. We also came back to our room and the door was left cracked open. There seemed to be some issues too with electric because our ac kicked in and everything turned off and in the middle of the night it would not come on for a long time and the room would get super hot. And the staff in the restaurant downstairs for breakfast to check you in was just very unhelpful and we stood there after we had asked for a table and nobody helped us. It was odd. With that being said there was an amazing server at the pool restaurant outside who was extremely helpful and the property location is beautiful. There Weren’t any towels and the one lady was so kind and went to get us some and the people on the beach were also great. Again we’ve started numerous times and this was not the same"

"I paid for an ocean view room and ended up getting a partial view. I asked the front desk and they couldn't give me a expiation between open view, front view, side view. For what I paid, I was expecting a bigger room and better view. I was completely disappointed. I'll never come back to this Hotel."

"Everything was nice. However, I was told from the beginning of my stay that if I ate dinner at the combined restaurant, I would get 50% off. However, when I ate, it was only 15% off. I was not the only one that had that same issue throughout the night I was there. "

"Don’t even think— just book it! Loved this property and all of its amenities!"

"Shower would not turn on and then once on would not turn off"

"Worst stay ever. Avoid it. Extremely rude staff"