杭州の五つ星ホテル

「As a Japanese guest, I stayed at this hotel and had no issues with communication since most of the staff could speak English. They were very polite and accommodating, allowing me to enjoy a comfortable stay without any inconvenience. There was always someone at the front desk, which made me feel secure. I would definitely like to stay at this hotel again.」

「Excellent in all areas. I will definately stay again when in Hangzhou」

「I had a wonderful stay at this hotel, and a big part of that was thanks to the exceptional service at the front desk—especially Isabella. From the moment I arrived, she was warm, professional, and genuinely attentive. What truly stood out was how she went above and beyond to make sure everything was taken care of, even anticipating needs before I had to ask. Whether it was handling requests efficiently, offering helpful local tips, or simply checking in to make sure my stay was comfortable,...

「快適にお過ごしました。」

「はじめて利用しましたが、ラグジュアリーで良いホテル。満足です！！ 日本人からするとちょっと部屋が広すぎるかな。」

「Good location」

「The room is nice and clean, metro station & shopping center is in walkable distance (3-5 mins walk). Excellent customer service. 」

「It’s quite hard to find a pet-friendly hotel stay in China, but this place is out of expectation. My little boy Peanut Butter had a wonderful time here, playing with the hotel’s alpacas and having a lot of fun running around. The room with a well-decor and excellent lake view is extremely clean. We will definitely keep coming back for more nights!」

「窓から見える湖は絶景！夕日もちょうど見える方角なのでしばらく見とれてしまうほど。また来るなら 絶対ここを利用したいと思います。」

「酒店周邊環境優美，服務人員非常細心十分推薦入住」

「価格が安い分クオリティは価格相応なホテルです。 施設は古めです。スタッフは英語が通じるためコミニュケーションはとりやすいですが、スタッフ人数が少なくチェックイン、チェックアウト共に時間がかかりました。 」